Frequently Asked Questions

Getting Started

  • That's completely okay—everyone has a first time! I work with first-time clients regularly and will walk you through everything you need to know.

    Before your session, we'll talk about what you're hoping to address, any areas that need attention, and what to expect during the massage. I'll explain how undressing and draping works, answer any questions you have, and make sure you feel comfortable before we begin.

    During the massage, you're always in control. If anything feels uncomfortable—whether it's pressure, temperature, or just needing a moment—let me know and I'll adjust. There's no "right way" to experience massage, and my job is to make sure you feel safe and cared for throughout.

    For more details about what to expect, you can also check out the "Your Comfort & Safety" section below.

  • Yes, I'm currently accepting new clients! All bodies and backgrounds are welcome here.

    You can book online through the "Book Now" button, or reach out by phone at (360) 851-1802 or email at cody@rootandrestoremassage.com if you have questions before scheduling.

    I look forward to working with you.

  • I don't currently accept insurance, but I can provide you with a receipt (superbill) that you can submit to your insurance company for potential reimbursement if your plan covers massage therapy.

    Many HSA and FSA accounts also cover massage when it's medically necessary, so check with your provider to see if you're eligible.

  • Yes, and I actually prefer it. Completing the form ahead of time helps me keep everything organized in my system and ensures we can begin your session on time, even if traffic or life delays your arrival. You'll receive the intake form via email through my scheduling system, Vagaro, when you book your first appointment.

  • When you arrive, you'll check in and we'll spend a few minutes talking about what you're hoping to address—whether that's specific pain, general tension, or stress relief. I'll ask about any areas that need attention or areas to avoid, answer any questions you have, and make sure you're comfortable with what to expect.

    You'll then undress to your comfort level in private and get on the table under a sheet and blanket. I'll knock before entering, and we'll start the massage. Throughout the session, I'll check in about pressure and make sure everything feels good.

    After your massage, you'll have time to get dressed and rehydrate with water or a beverage of your choice. You might feel relaxed, a little sleepy, or even energized—all normal responses.

Scheduling & Booking

  • The easiest way is to book online through the "Book Now" button on this website. You'll be able to see available times and choose what works for your schedule.

    If you prefer, you can also call or text me at (360) 851-1802, or email cody@rootandrestoremassage.com. I'm happy to answer any questions before you book and help you choose the right session length for what you're looking for.

    Once you book, you'll receive a confirmation email with all the details—including the address, what to expect, and a link to fill out your intake form ahead of time.

  • You can do either! Online booking through the "Book Now" button is available 24/7 and shows real-time availability. If you'd rather talk through your needs first or have questions, feel free to call or text me at (360) 851-1802, or email cody@rootandrestoremassage.com.

  • Absolutely. When you book online, there's a space to leave notes about what you'd like to focus on—whether that's your neck and shoulders, low back, or anywhere else that's been bothering you.

    If you book by phone or email, just let me know what areas need the most attention. We'll also talk about this at the beginning of your session so I can make sure the work is tailored to what your body needs that day.

  • Arriving 10–15 minutes early gives you time to settle in, complete any paperwork, and enjoy a moment with the complimentary refreshments before we begin. If you arrive after your scheduled start time, it will shorten your massage time. That said, if the day is light on bookings, I'll do my best to extend your session. I understand that traffic and life happen.

  • I understand that life happens and schedules change. I ask for at least 16 hours' notice if you need to cancel or reschedule. Cancellations with less notice will include a charge for 50% of the session fee to honor the time that was held for you.

  • Yes, when my schedule permits. The online booking system doesn't allow appointments within 12 hours, so if you're looking for something sooner than that, call or text me at (360) 851-1802 to see if I have any last-minute openings.

  • Yes, there's ample free parking in the lot at Evergreen Wellness Sanctuary.

  • The massage room is a private space designed for one client at a time, so I'm not able to accommodate guests during your session. However, there's a comfortable waiting area if someone needs to wait for you. Please keep in mind, this is a spa environment where noise levels must remain gentle.

    If you're looking to book couples massage or have specific circumstances (like needing support due to anxiety or mobility), reach out and we can discuss options.

Pricing & Payment

  • Massage pricing in Olympia typically ranges from $50-80 for 30 minutes, $80-130 for 60 minutes, and $130-190 for 90-120 minutes, depending on the therapist's experience, type of work, and what amenities are included.

    At Root & Restore, my session pricing is:

    • 30 minutes: $55

    • 60 minutes: $100

    • 90 minutes: $140

    • 120 minutes: $175

    All sessions include a heated table, hot towels, aromatherapy, and optional steaming eye masks at no additional charge.

    Add-ons like CBD oil or foot and ankle collagen mask and warming booties are available for $10 each.

  • I accept most major cards, cash, and digital payments including Venmo, PayPal, CashApp, and Zelle. Gift cards are also available for purchase.

  • Tips are always appreciated but never required. Gratuity is completely optional and based on what feels right for you. When possible, I like to offer reduced pricing for folks with smaller budgets - because everyone deserves to feel cared for and pain-free - and tips help me do that more often.

  • Yes! Physical and digital gift cards are available through my booking portal for any dollar amount.

    They make a thoughtful gift for someone who could use some relief, restoration, or simply time to rest.

Your Comfort & Safety

  • I understand—many people feel this way, especially before their first massage. Please know that as a massage therapist, I see bodies as just that: bodies that deserve care, regardless of size, shape, scars, skin conditions, or anything else you might be worried about.

    My focus is entirely on helping you feel better. I'm not judging your body—I'm listening to it, noticing where tension lives, and working to help it release and restore.

    You're always properly draped, the room is softly lit, and you're in complete control of the experience. If there are areas you'd prefer I don't work on or specific concerns you want to share ahead of time, just let me know. Your comfort and dignity are always the priority.

  • You undress to your comfort level—that might mean completely undressed, or it might mean keeping underwear or some item(s) of clothing on. It's entirely up to you, and there's no wrong choice.

    You'll always be properly draped with a sheet and blanket. Only the area I'm working on is uncovered at any given time, and your chest and private areas always remain covered. Many first-time clients are surprised by how modest and comforting the draping actually is.

    If you have questions or concerns about this, we can talk through it before your session. Your comfort is the priority.Item description

  • You'll undress to your comfort level in private before the session begins. Most people undress completely or leave underwear on, but you should do whatever feels right for you. If you're more comfortable keeping certain clothing on, that's completely fine.

    You'll be draped with a sheet and blanket throughout the massage, with only the area being worked on exposed at any time. Your chest and private areas always remain covered.

    The room is yours—there's no judgment, only care.

  • No. Everything you need is provided: linens, a robe, slippers, and a fully stocked bathroom with essentials like contact lens supplies, makeup remover, and toiletries in case you forget anything.

  • Pressure is always tailored to what your body needs and what feels right to you. Some areas might need deeper work, while others respond better to lighter touch. I'll check in throughout the session to make sure the pressure feels good.

    If something feels too intense, not enough, or just uncomfortable, please tell me right away. "More pressure," "lighter please," or "that's too much" are all things I hear regularly, and it helps me give you the best session possible. If you don’t have the right words, you can simply ask me to stop so we can discuss a better approach.

    You don't need to "tough it out" or stay quiet if something doesn't feel right. Your feedback helps me do my job better.

  • Entirely up to you. Some people like to chat, some prefer complete silence, and some are somewhere in between. There's no expectation either way.

    I'll check in occasionally about pressure and comfort, but beyond that, the session is yours. If you want to zone out, sleep, or just be quiet with your thoughts, that's perfect. If you want to talk or ask questions, that's great too.

    Your comfort is what matters—do whatever helps you relax most.

  • I play soft spa music designed to help you relax, but if you prefer silence or would like to bring your own music, that's completely welcome. Some clients like nature sounds, others prefer complete quiet, and some bring their own playlists.

    Just let me know what sounds best to you, and I'll make it happen. This is your session, and the environment should support whatever helps you feel most at ease.

  • That's completely normal and actually a good sign—it means your nervous system is relaxing deeply. Many clients drift off during their sessions, and there's absolutely nothing wrong with that.

    If you fall asleep, I'll continue working and gently wake you when we're finished. You might feel a bit groggy afterward, which is normal. Take your time getting up, drink some water or tea in the wellness sanctuary, and give yourself some time to fully come back before heading back into your day.

    Falling asleep doesn't mean you're "missing" the massage—your body is still receiving all the benefits, and the deep rest is part of the healing.

Special Considerations

  • Massage can be safe and beneficial during pregnancy, especially for addressing low back pain, hip discomfort, and stress. However, I ask that you wait until after your first trimester (12 weeks) before booking.

    If you're considered high-risk or have any pregnancy complications, please get clearance from your doctor before scheduling. During your session, I'll use a side-lying positions to keep you and baby comfortable.

    Let me know you're pregnant when you book so I can prepare accordingly.

  • Yes, certain conditions require medical clearance before massage, including:

    • Recent surgery or injury

    • Blood clots or clotting disorders

    • Uncontrolled high blood pressure

    • Active cancer treatment

    • Severe osteoporosis

    If you have any serious medical conditions, chronic health issues, or are unsure whether massage is safe for you, please check with your doctor first. You can also reach out to me with questions—I'm happy to discuss whether massage would be appropriate for your situation or when it might be a good idea to reach out to your doctor first.

  • Absolutely. Massage can be especially helpful when you're feeling physically depleted, emotionally exhausted, or just overwhelmed by life. Many clients find that massage helps their nervous system settle and gives them space to process what they've been holding.

    If you're dealing with acute soreness (like after a hard workout), let me know—I can adjust the pressure and techniques to help your body recover without overdoing it.

    And if you need to cry, zone out, or just be quiet during your session, that's completely okay. This is your time.

  • The studio space is ADA accessible, and I work with clients of all body types and sizes.

    Starting February 1st, I'll have an ADA-compliant hydraulic massage table that adjusts to make getting on and off easier and more comfortable. The table also has built-in adjustable breast support for added comfort.

    If you have specific concerns about accessibility, comfort, or whether the space will work for your needs, please reach out before booking—I'm happy to discuss.

  • Yes. I work with clients who have a range of mobility limitations, chronic pain conditions, and physical challenges.

    Starting February 1st, I'll have an ADA-compliant hydraulic massage table that adjusts to make getting on and off easier and more comfortable. The table also has built-in adjustable breast support for added comfort.

    If you have specific mobility concerns, chronic conditions that require modifications, or need accommodations to feel comfortable and safe, please let me know when you book or reach out ahead of time. I'm happy to discuss how we can make your session work for your body's needs.

What Massage Can Help With

  • Massage can help with a wide range of physical and emotional concerns. Common issues I work with include chronic pain, muscle tension, low back pain, sciatica, frozen shoulder, rotator cuff issues, neck and shoulder tightness, TMJ pain, tension headaches and migraines, arthritis discomfort, joint stiffness, plantar fasciitis, and general inflammation.

    Beyond physical pain, massage is also effective for stress reduction, anxiety, sleep issues, and nervous system regulation. Many clients find it helpful for menopause-related muscle aches and tension as well.

    If you have a specific condition or concern, feel free to reach out—I'm happy to discuss whether massage would be a good fit for what you're experiencing.

  • Absolutely. Massage has a profound effect on your nervous system. It helps shift you out of "fight or flight" mode (sympathetic nervous system) and into "rest and digest" (parasympathetic nervous system), which is where your body can actually heal and restore itself.

    Regular massage can lower cortisol levels, reduce anxiety, improve sleep quality, and help you feel more grounded in your body. Many clients describe feeling calmer, more present, and better able to handle stress after their sessions.

    If you're dealing with chronic stress, anxiety, or feeling constantly overwhelmed, massage can be a powerful tool for helping your nervous system reset. It's not just relaxation—it's giving your body permission to let go of what it's been holding.

  • For chronic pain or tension that's been around for months or years, I typically use a combination of deep tissue, myofascial release, and sometimes cupping or lymphatic drainage, depending on what your body needs.

    The key is working with the layers of tension rather than just pushing through them. Chronic pain often has multiple contributing factors—tight fascia, restricted movement patterns, inflammation, or nervous system holding—so I tailor each session to address what's actually happening in your body.

    Longer sessions (90 or 120 minutes) tend to work best for chronic issues because they give us time to work thoroughly without rushing. That said, even a 60-minute session can make a meaningful difference, especially when done regularly.

  • It depends on what you're working with and what your goals are.

    For chronic pain or injury recovery: Weekly or biweekly sessions often work best, at least initially, to create sustained change. Once things improve, many clients shift to monthly maintenance.

    For stress management and general wellness: Monthly or biweekly sessions help keep tension from building up and support ongoing nervous system regulation.

    For occasional relief or self-care: Come in whenever you feel like you need a reset—there's no wrong answer.

    The most important thing is finding a rhythm that feels sustainable for you. Consistency tends to create better long-term results than occasional intensive work, but even a single session can provide meaningful relief.

Session Details & Customization

  • It depends on what you're looking for:

    30 minutes: Quick relief when time is short and a reset is needed. Focused work on one or two areas that are asking for attention.

    60 minutes: A full-body reset that addresses what's been building, not just what's on the surface. Balances relaxation with therapeutic depth to give your whole body space to settle.

    90 minutes: Our most popular session. Time to address what's been stuck and actually shift it. We can work areas thoroughly, layer different techniques, and give your body and spirit the space they need to fully restore.

    120 minutes: Deep restoration for body and spirit. Time to work multiple areas unhurriedly, address layers of tension that need sustained attention, and let your nervous system fully settle into rest.

    If you're unsure which length is right for you, feel free to reach out—I'm happy to help you decide based on what you're experiencing.

  • I specialize in therapeutic massage and integrate whatever techniques your body needs. The modalities I work with include:

    • Deep tissue – for chronic tension and stubborn knots

    • Swedish massage – for full-body relaxation and circulation

    • Myofascial release – for releasing fascial restrictions and improving mobility

    • Lymphatic drainage – for reducing inflammation and supporting immune function

    • Cupping therapy – for deep fascial release and increased blood flow

    • Sports massage – for athletic recovery and injury prevention

    • Trigger point therapy – for releasing specific points of tension and referred pain

    • Stretching – to improve flexibility and range of motion

    • Scalp and face massage – for releasing jaw tension, headaches, and facial holding patterns

    • Gua sha – a traditional tool-based technique for releasing tension

    • Breathwork – to support nervous system regulation and deeper release

    • Aromatherapy – essential oils chosen to support your intention (grounding, uplifting, calming)

    Every session is customized based on what you need that day. I don't do one-size-fits-all massage—I listen to your body and adjust my approach accordingly.

  • Absolutely. You can let me know when you book (there's a notes section in the online booking form), or we can talk about it at the beginning of your session.

    Whether it's your shoulders, low back, hips, or anywhere else that's been bothering you, I'll make sure we spend time where you need it most. Even in a full-body session, we can give extra attention to problem areas while still addressing your whole body.

    Your input helps me tailor the work to what matters most to you.

Understanding Massage Techniques

  • Swedish massage uses flowing, gliding strokes with lighter to moderate pressure. It's great for improving circulation, promoting relaxation, and easing your nervous system. It's therapeutic but gentle, and often what people think of as a "classic" massage.

    Deep tissue massage uses slower, more focused pressure to reach deeper layers of muscle and fascia. It's designed to address chronic tension, stubborn knots, and restricted movement patterns. While it can be more intense, it shouldn't be painful—good deep tissue work is about working with your body's layers, not forcing through them.

    I often blend both approaches in a session depending on what different areas of your body need.

  • Yes, I offer all three:

    Sports massage combines deep tissue, stretching, and targeted work to support athletic performance, recovery, and injury prevention. As a runner myself, I understand what it's like to deal with tight IT bands, overworked calves, and the wear and tear that comes with training. Whether you're training for something specific or just dealing with workout-related soreness, I can tailor the session to help your body recover and perform better.

    Cupping uses suction cups to lift tissue, increase blood flow, and release deep fascial restrictions. It's particularly effective for stubborn tension in the back, shoulders, and hips.

    Stretching can be incorporated to improve flexibility, range of motion, and help your body integrate the work we've done. I use both passive stretching (where I move your body) and assisted stretching (where you actively participate).

    Let me know if you're interested in any of these techniques and I'll work them into your session.

  • Yes, this is one of the most common requests I get. Neck and shoulder tension often comes from a combination of postural stress, computer work, carrying tension, and fascial restrictions that have been building over time.

    I use deep tissue, myofascial release, trigger point therapy, and sometimes cupping or stretching to address the layers of tension. The goal is to release what's holding without forcing, and to help your body find ease in movement again.

    If neck and shoulder pain is your primary concern, let me know when you book so I can make sure we allocate enough time to work the area thoroughly.

  • Spa massage is typically focused on relaxation and pampering. It's lovely and has its place, but the primary goal is to help you unwind and feel good in the moment.

    Therapeutic massage is about creating lasting change in how your body feels and functions. It addresses specific issues—chronic pain, restricted movement, nervous system dysregulation, injury recovery—and uses techniques designed to release patterns that have been holding for months or years.

    At Root & Restore, I focus on therapeutic massage. That doesn't mean it's not relaxing (it absolutely can be), but the intention is deeper: to help your body release what it's been carrying and restore its natural ease and balance.

After Your Session

  • Yes, it's completely normal to feel some soreness after a massage, especially if we did deeper work or addressed areas that have been holding tension for a long time. This is similar to the soreness you might feel after a good workout—your muscles and fascia are adjusting to the release.

    The soreness typically lasts 24-48 hours and then fades as your body integrates the work. Drinking plenty of water, gentle movement like walking or stretching, and applying heat can all help ease any post-massage tenderness.

    If soreness feels more intense than expected or lasts longer than a couple of days, let me know. I can adjust pressure in future sessions to find the sweet spot for your body.

    Intense bruising or a significant increase in pain may mean the pressure was too much. This is why communication during the session is so important—if something feels uncomfortable, please let me know. Also, be sure to tell me if you're taking blood thinners, NSAIDs, corticosteroids, or chemotherapy medications, as I'll adjust my pressure to prevent soreness or bruising afterward.

  • After your massage, give your body time and support to integrate the work:

    Drink plenty of water – Massage increases circulation and helps flush out metabolic waste. Staying hydrated supports this process.

    Move gently – Light walking, stretching, or gentle movement helps your body adjust. Avoid intense workouts for 24 hours if we did deep work.

    Rest if you need it – Many people feel deeply relaxed or even sleepy after massage. If your body is asking for rest, honor that.

    Apply heat if you're sore – A warm bath, heating pad, or hot shower can ease any post-massage tenderness.

    Pay attention to how you feel – Notice what shifts in your body over the next few days. This helps us track what's working and adjust future sessions accordingly.

    The benefits of massage often continue to unfold for several days after your session, so be patient with your body as it integrates the work.

About Root & Restore

  • Root & Restore is located within Evergreen Wellness Sanctuary at 2415 Evergreen Park Dr SW Suite C4, on Olympia's Westside just off Highway 101.

  • A few things set Root & Restore apart:

    Personalized, therapeutic approach – Every session is tailored to what your body and spirit need. I don't do one-size-fits-all massage. I listen, assess, and adjust my work based on what's actually happening in your body.

    Intentional space – The studio is calm, plant-filled, and designed to help your nervous system settle before you even get on the table. From the forest sounds outside to the thoughtful amenities inside, every detail is meant to support your experience.

    All the extras included – Heated table, hot towels, aromatherapy, and steaming eye masks come standard with every session at no additional charge. These aren't upsells—they're part of how I care for you.

    Body and spirit – I understand that massage isn't just about fixing what hurts. It's about helping your whole self—body and spirit—find ease, release what's been held, and restore balance.

    If you're looking for massage that's both deeply therapeutic and genuinely caring, Root & Restore is here for you.